Find answers to the most common questions about BetterX, our platform, and how we help financial professionals offer digital assets.
What is BetterX?
BetterX is a secure, compliant platform that helps financial professionals offer digital asset services to their clients—without building the infrastructure themselves.
We offer white-label and API solutions designed for wealth advisors, OTC desks, and trading teams.
Who is BetterX designed for?
BetterX serves:
Wealth advisory firms
OTC desks & brokerages
If you’re looking to expand into digital assets while staying compliant and efficient, BetterX is for you.
Why do firms use BetterX?
Firms use BetterX to quickly launch digital asset services, meet growing client demand, stay competitive, and create new revenue streams—without taking on the cost, risk, and time of building in-house.
Is BetterX compliant with regulations?
Rebranded to BetterX, both the operating entities Leonie Hill Digital and Leonie Hill Ai are registered with ASIC. In addition, both entities are AUSTRAC reporting entities and hold registrations to operate as Digital Currency Exchanges (DCE). We maintain the highest standards of security, transparency, and regulatory compliance.
How does BetterX ensure client asset security?
Client assets are held 1:1, with clear segregation of client assets from their general trading business and operations.
We use institutional-grade custody solutions, including MPC (multi-party computation) technology and hardware isolation. All fiat deposited into BetterX are held in an approved Australian-based ADI bank account and digital assets are held in an external custodian with Fireblocks, our institutional digital asset and storage partner.
Do you rehypothecate digital assets on the platform?
No, BetterX does not rehypothecate client assets. All fiat and crypto are held by a segregated special-purpose client entity with ownership recorded under the customer’s accounts on a 1:1 basis.
How are my assets stored?
All digital assets on our platform are stored in secure custodial wallets managed by an agent entity.
Does fireblocks hold insurance?
Fireblocks continues to hold a $30M Digital Asset Crime Insurance policy that provides coverage for licensee digital assets which are stolen following an external cyber breach of Fireblocks software or any malicious or intentional misbehaviour or fraud committed by Fireblocks employees. Fireblocks unique policy extends to cover any digital assets held in Fireblocks wallets, whether they are in hot, warm or cold storage.
What digital assets can I offer through BetterX?
BetterX supports a wide range of digital assets, including major cryptocurrencies and select tokenized real-world assets (where compliant).
All assets meet institutional custody and compliance standards.
How does BetterX handle onboarding & compliance workflows?
Our platform includes built-in onboarding, KYC, CRM, and compliance reporting tools—designed to help you stay ahead of regulatory requirements while delivering a seamless client experience.
Can I integrate BetterX into my existing systems?
Yes. We offer both a fully branded white-label platform and API integrations, giving you flexibility to fit BetterX into your existing technology stack.
Do I need technical resources to use BetterX?
No. Our white-label platform requires no internal development.
For deeper customization, we offer APIs that can be integrated with light technical support.
Our team guides you through onboarding and setup.
How long does it take to get started?
Most clients are able to go live within a few weeks.
We provide full support from integration to compliance setup to ensure a fast, smooth launch.
What kind of support does BetterX provide?
You’ll have access to:
Dedicated onboarding assistance
Technical and operational support
Ongoing client success management
Continuous platform updates and enhancements
How is BetterX priced?
Our pricing is flexible, based on platform modules, user seats, and transaction volumes.
We also offer revenue-sharing models for white-label partners.
For a custom quote, we recommend scheduling a demo.
How does BetterX help grow my business?
BetterX enables you to:
Offer digital assets as a new service
Meet client demand for modern investments
Differentiate from competitors
Generate new revenue streams
All without distracting your core business or adding internal build costs.
Platform Fees
FIAT Withdrawal Fees: $35
Fiat Limits
Daily AUD deposit and withdrawal limits - KYC based
Level 1 Basic- $20,000 Daily deposit and $25,000 daily withdrawal.
Please send a support message if you wish to increase your daily deposit limit. Email trading@betterx.io for additional information.
Daily limits are on a rolling 24 hour time frame.
Other Considerations
For level 2 verified accounts, our team will request your bank account information. We will initiate a small deposit to verify your account and require proof of this deposit before processing your withdrawal. This measure is in place to enhance security against identity theft and align with Australia's Anti-Money Laundering (AML) regulations. We apologize for any inconvenience or potential delay this may cause.
All fiat withdrawals must have a bank account linked to your name (we are unable to direct funds to a bank account in the name of a third party).
All fees are subject to change with a 30-day notice period and will be updated on this page.
Crypto Withdrawals
Currently only BTC and ETH withdrawals are enabled on platform. For other tokens BetterX can support transfers through OTC services. Please get in touch with trading@betterx.io to find out more.
BTC/AUD-Bitcoin
ETH/AUD-Ethereum
XRP/AUD-XRP
AUDX/AUD-AUDX Token
LTC/AUD-Litecoin
BCH/AUD-Bitcoin cash
UST/AUD-Tether
EOS/AUD-EOS
ADA/AUD-Cardano
AVX/AUD-Avalanche
BNB/AUD-Binance coin
BSV/AUD-Bitcoin SV
CMP/AUD-Compound
DAI/AUD-DAI
DOG/AUD-Dogecoin
DOT/AUD-Polkadot
GLM/AUD-Glimmer
ICP/AUD-Internet Computer
KSM/AUD-Kusama
LNK/AUD-Chainlink
MAT/AUD-Polygon
SOL/AUD-Solana